Getting 2021 off to a fast start
Insights from the CX Leaders Forum
2020 reshuffled anything from how and where we work to our customers’ expectations.
To ensure you kick things off to a great start in 2021, we’ve lined up a panel of contact center experts, led by CX guru Nate Brown, to share their priorities, tips, and prediction for the new year.
Join senior leaders from TIAA, Teleperformance, NumberBarn, and Centrical and learn how to shake off that 2020 hangover, and refocus your teams to ensure customer service excellence in 2021.
During the session we will discuss how:
- Customer expectations changed due to COVID-19 and how to deal with it
- To ensure your workforce is equipped to manage the new expectations
- To managers can refocus, reskill, and coach employees in a WFH model
- To turn employees into brand ambassadors when they work remote