Will engagement strategies of the past work for tomorrow’s frontline teams?

Contact centers have largely been run by baby boomers and Gen X agents. But the majority of today’s contact center agents are millennials and Gen Z, and taking a one-size-fits-all approach to managing their expectations is no longer an option.

Watch our webinar, “Reinventing the Wheel: Transforming the Frontline Employee Experience” as we discuss why personalizing the employee experience is worth the effort!