FEBRUARY 25 | 11AM ET / 4PM GMT
AI is reshaping frontline roles by raising expectations, increasing complexity, and putting more pressure on employees to handle difficult customer interactions with confidence. The result is a readiness gap: teams may be trained, but they’re not always ready for the reality of today’s work.
Join us for a live demo of Centrical AI Role-Play, designed to help frontline teams build readiness through realistic, on-demand practice connected directly to performance.
You’ll see how employees can practice complex customer conversations through voice and chat simulations, receive immediate, objective feedback, and build confidence before going live. We’ll also show how Centrical connects role-play practice to coaching, reinforcement, and operational KPIs, so readiness keeps pace as roles evolve.
In this session, you’ll see how to:
- Prepare teams for more complex frontline interactions
- Close readiness gaps with targeted practice and immediate feedback
- Turn role-play into an always-on readiness and performance capability
If your teams are expected to do more, handle harder conversations, and adapt faster, this session will show how to keep readiness from falling behind.