Leading Change in the Age of AI
The Big Game is Centrical’s flagship event – a chance for customers, partners, and frontline leaders to come together, share best practices, and figure out how to lead through change in a workplace that’s moving fast.
Last year, we focused on building stronger teams. This year, we’re turning our attention to one of the biggest challenges leaders are facing right now: how to guide people through change today, and adapt with confidence tomorrow.
AI is continuing to change how work gets done. It has helped to automate tasks and streamline operations, but it’s also added layers of complexity: evolving skillsets, talent gaps, organisational reshuffles, and rising emotional strain across teams.
And in a world where everything feels like a priority, leaders are under immense pressure to execute transformation strategies that stick, from the boardroom to the front line.
This day is about getting real on what that takes, and how we support the people who make it all happen.
Why Come?
This isn’t your typical event.
It’s a day to hear what’s working (and what isn’t) for industry leading organisations, connect with others facing the same pressures, and walk away with new ways to tackle today’s challenges.
What You’ll Get:
✅ Stories and strategies from real leaders in the field
✅ Fresh ways to support teams and drive performance
✅ Honest conversations about what it takes to lead through change
✅ Time to connect, reflect, and recharge
Agenda Highlights:
- 10:00 AM | Registration & Coffee
- 10:30 AM | Welcome
Steve Bent, Gallagher Culture Change Consulting - 11:00 AM | Keynote: Leadership Speed of Strategic Execution
Sally Earnshaw, Leadership & Culture Expert - 12:15 PM | Lunch & Networking
- 13:15 PM | A Transformation Success Story
Paula Kennedy Garcia – Senior Client Director UK&I, Capita - 13:45 PM | Roundtable Session
- 14:45 PM | Break
- 15:15 PM | Keynote: The Critical Role of Human Agents in a Tech-Driven Customer Experience
Katy Forsyth, Red Recruitment - 16:00 PM | Ask Us Anything: Live Q&A
- 16:30 PM | Wrap-Up
- 16:45 PM | Happy Hour & Networking
Live Demos and “Ask a Centrical Expert” available throughout the day
Free to attend. Limited spots available.
Come for the ideas. Stay for the people. Leave ready to lead with more clarity and confidence.