Empowering Managers in the Age of AI

Aug 6, 2024 | 12PM ET

Join Contact Center Experts Corey Mustard and Lisa Strate!

As AI transforms the contact center, supporting people managers becomes critical. In this Lunch & Learn episode, led by industry veterans Corey Mustard and Lisa Strate, we’ll dive into empowering managers to thrive in this new era. Join to learn how to:

  • Foster decision-making and problem-solving by managers.
  • Promote continuous learning for effective leadership.
  • Leverage AI tools for data-driven coaching and personalized experiences.
  • Balance automation with the human touch for empathy and success.

Through practical examples and interactive discussions, participants will gain actionable insights into creating an environment where managers feel empowered, supported, and equipped to lead their teams in this new era of AI-driven contact centers.

Empowering Managers in the Age of AI
Reserve Your Spot

Aug 6, 2024 | 12PM ET

Join Contact Center Experts Corey Mustard and Lisa Strate!

As AI transforms the contact center, supporting people managers becomes critical. In this Lunch & Learn episode, led by industry veterans Corey Mustard and Lisa Strate, we’ll dive into empowering managers to thrive in this new era. Join to learn how to:

  • Foster decision-making and problem-solving by managers.
  • Promote continuous learning for effective leadership.
  • Leverage AI tools for data-driven coaching and personalized experiences.
  • Balance automation with the human touch for empathy and success.

Through practical examples and interactive discussions, participants will gain actionable insights into creating an environment where managers feel empowered, supported, and equipped to lead their teams in this new era of AI-driven contact centers.

Speakers
Corey Mustard
Solutions Consultant at Centrical
Lisa Strate
Director of EX/CX and 2024 CMP Best of the Best Manager