Employee engagement has remained statistically stable; however, turnover remains a top issue at contact centres today. In fact, 70% of UK contact centres are short–staffed and underresourced. As the competition for top talent increases, what should organisations do to attract and retain the best employees?
Join us on 16 February in Newcastle as we discuss strategies on how people-first organisations can recruit the right talent, methods to engage and retain top performers, and how investing in the right technology can help solve attrition challenges. Come with ideas, join the conversation, and leave with practical strategies to inspire change.
What previous attendees have said about Gamechangers:
”I absolutely loved getting the opportunity to meet with likeminded individuals with a passion for employee experience. The panel brilliantly complimented each other in what they brought to the event! A morning well spent 💪🏼” – Andrea Burke, Head of Contact Centres at Sky
“An insightful, interesting and thought-provoking learning experience from a great panel. A thoroughly good use of time. Great to take time out to consider how leaders and tech can have a positive impact on Agents during these challenging times.” – Craig Watts, Operations Director at Red Contact Centres