Demo: Unlocking the Power of AI to Drive Contact Center Agent Performance

Digital transformation and AI adoption are among the many drivers of contact center agent performance. Yet the ‘human element’ remains a key component of contact center productivity. Without focus, the right knowledge and skills, and active agent engagement, companies will struggle to provide a high-tech, high-touch experience to their customers. So, how do you balance AI with the human-touch?   

Leading businesses recognize the power of AI to transform EX through real-time visibility into progress towards goals combined with AI-driven learning and coaching that’s both timely and relevant. The outcome – consistent productivity, sustained engagement, and improved well-being achieved through personalized growth, employee recognition, and autonomy for every agent to own their own success.

Join the webinar to learn how to:  

Sustain the motivation to succeed and bring consistency to performance, with:   

  • Actionable performance metrics  
  • Advanced game mechanics  

Empower your agents with AI-driven learning, including:  

  • Real-time learning nudges  
  • Personalized learning content and knowledge refresh  

Transform frontline managers into consistent coaches including: 

  • AI recommended templates 
  • Guided coaching actions, and conversations  

Demo: Unlocking the Power of AI to Drive Contact Center Agent Performance

Register for the Live Demo

August 9th 2022, 12 PM ET / 9 AM PST

Digital transformation and AI adoption are among the many drivers of contact center agent performance. Yet the ‘human element’ remains a key component of contact center productivity. Without focus, the right knowledge and skills, and active agent engagement, companies will struggle to provide a high-tech, high-touch experience to their customers. So, how do you balance AI with the human-touch?   

Leading businesses recognize the power of AI to transform EX through real-time visibility into progress towards goals combined with AI-driven learning and coaching that’s both timely and relevant. The outcome – consistent productivity, sustained engagement, and improved well-being achieved through personalized growth, employee recognition, and autonomy for every agent to own their own success.

Join the webinar to learn how to:  

Sustain the motivation to succeed and bring consistency to performance, with:   

  • Actionable performance metrics  
  • Advanced game mechanics  

Empower your agents with AI-driven learning, including:  

  • Real-time learning nudges  
  • Personalized learning content and knowledge refresh  

Transform frontline managers into consistent coaches including: 

  • AI recommended templates 
  • Guided coaching actions, and conversations  
Speakers
Alex Crane
Director Revenue Enablement

Save your seat August 9th 12pm EST / 9am PST

Register Now