Digital transformation and AI adoption are among the many drivers of contact center agent performance. Yet the ‘human element’ remains a key component of contact center productivity. Without focus, the right knowledge and skills, and active agent engagement, companies will struggle to provide a high-tech, high-touch experience to their customers. So, how do you balance AI with the human-touch?
Leading businesses recognize the power of AI to transform EX through real-time visibility into progress towards goals combined with AI-driven learning and coaching that’s both timely and relevant. The outcome – consistent productivity, sustained engagement, and improved well-being achieved through personalized growth, employee recognition, and autonomy for every agent to own their own success.
Watch the webinar to learn how to:
Sustain the motivation to succeed and bring consistency to performance, with:
- Actionable performance metrics
- Advanced game mechanics
Empower your agents with AI-driven learning, including:
- Real-time learning nudges
- Personalized learning content and knowledge refresh
Transform frontline managers into consistent coaches including:
- AI recommended templates
- Guided coaching actions, and conversations