Digital transformation and AI adoption are among the many drivers of contact center agent performance. Yet the ‘human element’ remains a key component of contact center productivity. Without focus, the right knowledge and skills, and active agent engagement, companies will struggle to provide a high-tech, high-touch experience to their customers. So, how do you balance AI with the human-touch?   

Leading businesses recognize the power of AI to transform EX through real-time visibility into progress towards goals combined with AI-driven learning and coaching that’s both timely and relevant. The outcome – consistent productivity, sustained engagement, and improved well-being achieved through personalized growth, employee recognition, and autonomy for every agent to own their own success.

Watch the webinar to learn how to:  

Sustain the motivation to succeed and bring consistency to performance, with:   

• Actionable performance metrics  
• Advanced game mechanics  

Empower your agents with AI-driven learning, including:  

• Real-time learning nudges  
• Personalized learning content and knowledge refresh  

Transform frontline managers into consistent coaches including: 

• AI recommended templates 
• Guided coaching actions, and conversations