Frontline managers are a critical part of any company. The role of a team manager includes a series of responsibilities; among them, setting priorities, aligning employees with KPIs, monitoring performance, and coaching. But it might not be easy for managers to see whose performance is dropping or rising, or where these drops and improvements are occurring. It can be equally difficult to efficiently take the best next step, such as a coaching session, or perhaps simply offering the employee a quick congrats.
Watch our latest webinar on-demand to learn how to boost the frontline manager experience using Centrical.
What we will cover:
- Actionable insights that lead to improved manager and agent collaboration
- Personalized performance experiences to get the right reaction from your agents
- AI-powered coaching to empower managers to do more of the ‘value add’