Myth-busting Gamification in Today’s Contact Centers

Watch On-Demand

Organizations are increasingly turning to gamification to motivate, engage, and retain employees while building a positive company culture.    

But while gamification is a growing buzzword, not everyone has a grasp on what it is. Additionally, gamification has progressed well past the humble leaderboard on the wall, with technology offering a truly customized experience for organizations and employees. Yet 80% of gamification strategies will fail.  

Watch our latest webinar to learn the truth behind the myths, and how your organization can implement a gamification strategy and turn it into a success story 

What we will cover: 

  • Gamification 101: The true meaning of gamification in today’s contact centers 
  • Why many gamification programs fail  
  • Gamifying the entire employee experience across the lifecycle, the right way 
  • Implementing a robust change management program 
Myth-busting Gamification in Today’s Contact Centers
Watch Recording

Watch On-Demand

Organizations are increasingly turning to gamification to motivate, engage, and retain employees while building a positive company culture.    

But while gamification is a growing buzzword, not everyone has a grasp on what it is. Additionally, gamification has progressed well past the humble leaderboard on the wall, with technology offering a truly customized experience for organizations and employees. Yet 80% of gamification strategies will fail.  

Watch our latest webinar to learn the truth behind the myths, and how your organization can implement a gamification strategy and turn it into a success story 

What we will cover: 

  • Gamification 101: The true meaning of gamification in today’s contact centers 
  • Why many gamification programs fail  
  • Gamifying the entire employee experience across the lifecycle, the right way 
  • Implementing a robust change management program 
Speakers
Corey Mustard
Solutions Consultant at Centrical