How Your Collector Experience Directly Lowers Delinquency

LIVE: July 21

Join Mike Gibb, Publisher of AccountsRecovery.net and one of the most trusted voices in collections media, together with experts from Centrical for a  conversation on dealing with today’s delinquency surge.

This no-fluff, co-hosted session zeroes in on frontline realities: the challenges collectors are facing, where traditional playbooks break down, and which agent-centric tactics are already impacting recovery rates and compliance.

What we’ll cover

  1. The Rise in Delinquency – Why today’s portfolio volatility punishes average handle-time and promise-to-pay slip-ups.

  2. From Burnout to Buy-In – How clarity of goals, bite-size coaching, and real-time feedback transform stressed collectors into motivated problem-solvers.

  3. Retention Economics – The hidden P&L impact of losing even one seasoned collector—and practical levers to keep your aces on the floor.

  4. Collector-Focused Playbook – A three-step framework (Signal → Support → Celebrate) you can roll out as soon as next week to lift engagement and recovery rates in parallel.

Webinar Details:

  • Date: July 21, 2025
  • Time: 1:00 pm EST
  • Hosting: The webinar will take place on Accountsrecovery.net. You’ll receive communication from Accounts Recovery directly. Looking forward to seeing you there!
How Your Collector Experience Directly Lowers Delinquency

LIVE: July 21

Join Mike Gibb, Publisher of AccountsRecovery.net and one of the most trusted voices in collections media, together with experts from Centrical for a  conversation on dealing with today’s delinquency surge.

This no-fluff, co-hosted session zeroes in on frontline realities: the challenges collectors are facing, where traditional playbooks break down, and which agent-centric tactics are already impacting recovery rates and compliance.

What we’ll cover

  1. The Rise in Delinquency – Why today’s portfolio volatility punishes average handle-time and promise-to-pay slip-ups.

  2. From Burnout to Buy-In – How clarity of goals, bite-size coaching, and real-time feedback transform stressed collectors into motivated problem-solvers.

  3. Retention Economics – The hidden P&L impact of losing even one seasoned collector—and practical levers to keep your aces on the floor.

  4. Collector-Focused Playbook – A three-step framework (Signal → Support → Celebrate) you can roll out as soon as next week to lift engagement and recovery rates in parallel.

Webinar Details:

  • Date: July 21, 2025
  • Time: 1:00 pm EST
  • Hosting: The webinar will take place on Accountsrecovery.net. You’ll receive communication from Accounts Recovery directly. Looking forward to seeing you there!
Speakers
Michael Ciancio
Chief Marketing Officer