Empowered, Equipped, Engaged: The Blueprint for Future-Ready Contact Center Teams
The role of frontline teams is evolving—and for their leaders, it’s not just about technology.
It’s about people.
Is your team ready for what’s next?
Join us on June 18 in Fort Lauderdale for the next stop on the Centrical Connect Event Series—a morning for CX, Contact Center, and Operations leaders to connect, share, and get practical about navigating rising expectations, AI-driven transformation, and the changing reality of frontline work.
We’ll explore the questions today’s leaders are asking:
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How do I prepare my team now for roles that will look different in 12–18 months?
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How do we create the best associates in the business?
What to expect:
✔️ Expert Insights
Learn how Teleperformance (TP) is adapting to real shifts in frontline roles with practical, people-first strategies.
✔️ Interactive Workshop
Led by Metric Sherpa’s Justin Robbins, explore the four pillars of Workforce Readiness—Acumen, Ability, Activation, and Alignment—to identify gaps and build momentum.
✔️ Takeaway Toolkit
Leave with a personalized Workforce Readiness Playbook—full of actionable steps to future-proof your team.
Event Agenda:
- 8:00 AM – 8:45 AM | Breakfast & Networking
- 8:45 AM – 9:00 AM | Welcome & Opening Remarks
- 9:00 AM – 9:30 AM | Fireside Chat: Inside TP’s Frontline Transformation Orchestrating Workforce Change in an AI-Enabled World with Human-Led Solutions
- 9:30 AM – 9:45 AM | Coffee Break & Networking
- 9:45 AM – 10:45 AM | Interactive Workshop: Workforce Readiness in Action led by Justin Robbins, Founder and Principal Analyst at Metric Sherpa
- 10:45 AM – 11:00 AM | Key Takeaways & What’s Next
💡 Space is limited—reserve your spot today!
Don’t miss this opportunity to connect with industry peers and discover how to build a frontline workforce that’s ready to lead in the AI era.