Empowered, Equipped, Engaged: The Blueprint for Future-Ready Contact Center Teams
The role of frontline teams is evolving—and for their leaders, it’s not just about technology.
It’s about people.
Is your team ready for what’s next?
Join us on June 18 in Fort Lauderdale for the next stop on the Centrical Connect Event Series—a morning designed for CX, Contact Center, and Operations leaders to connect, share, and get practical about navigating constant change and rising expectations.
We’ll dive into the questions leaders like you are asking every day:
“How do I prepare my team today for the job they’ll have 12–18 months from now?”
“How do we create the best associates in the business?”
What to expect:
✔️ Expert-led thought leadership
Hear how Teleperformance (TP) is navigating real shifts in frontline roles with practical strategies and a people-first mindset.
✔️ Workforce Readiness Workshop
Led by Metric Sherpa’s Justin Robbins, this interactive session uses a four-part model—Acumen, Ability, Activation, Alignment—to help you uncover gaps and take the right next steps.
✔️ Tangible next steps
Walk away with your own Workforce Readiness Playbook—packed with 2–3 high-impact, actionable strategies you can put to work right away.
Event Agenda:
- 8:00 AM – 8:45 AM | Breakfast & Networking
- 8:45 AM – 9:00 AM | Welcome & Opening Remarks
- 9:00 AM – 9:30 AM | Fireside Chat: Inside TP’s Frontline Transformation Orchestrating Workforce Change in an AI-Enabled World with Human-Led Solutions
- 9:30 AM – 9:45 AM | Coffee Break & Networking
- 9:45 AM – 10:45 AM | Interactive Workshop: Workforce Readiness in Action led by Justin Robbins, Founder and Principal Analyst at Metric Sherpa
- 10:45 AM – 11:00 AM | Key Takeaways & What’s Next
💡 Space is limited—reserve your spot today!
Don’t miss this opportunity to connect with industry peers and discover how to build a frontline workforce that’s ready to lead.