Join us in Atlanta for an exclusive Lunch & Networking event where frontline operations, CX, and L&D leaders will discover how IHG Hotels & Resorts transformed frontline engagement, performance, and loyalty—and how you can apply these strategies to any frontline workforce.
Special Guest:
Hear from Dan Heagney, Senior Operations Manager at IHG, as he shares how IHG Climb, a groundbreaking frontline enablement initiative, drove measurable gains in productivity, retention, and customer experience. Hotels that engaged and educated their frontline staff on the IHG One Rewards program saw stronger loyalty metrics, higher rebooking rates, and millions in additional revenue.
What You’ll Learn:
✔ How to create a dynamic, supportive environment that empowers frontline teams to perform their best.
✔ How AI-driven coaching, recognition, and training fuel engagement and efficiency.
✔ Strategies to improve retention, optimize performance, and build a culture of continuous growth.
Event Agenda:
📅 11:30 AM – 12:00 PM | Check-in & Networking
🍽 12:00 PM – 1:00 PM | Lunch & Fireside Chat: How IHG Drives Frontline Engagement & Performance
🤝 1:00 PM – 1:30 PM | Q&A, Discussion & Networking
💡 Space is limited—reserve your spot today!
Don’t miss this opportunity to connect with industry peers and discover how AI-powered solutions can transform your frontline workforce.