AI Coaching: Your Path to Simplified, Scaled Personalization

A live look at how Centrical makes smart coaching scalable—and deeply human

In today’s evolving hybrid workplace, the role of the manager is rapidly transforming—balancing performance management, people development, and now, the oversight of AI-powered agents. But amidst these changes, one truth remains: coaching still matters. It’s how great managers build great teams.

Watch our latest interactive demo of Centrical’s AI Coaching capabilities and see how we’re making coaching not only smarter—but more human. This 30-minute session will spotlight how AI can simplify the manager experience, scale individualized coaching, and empower employees with the insights and ownership they need to grow—without losing the vital human touch.

You’ll learn how Centrical:

Helps managers cut through the noise with timely, personalized coaching prompts.
Supports agents with self-driven insights that build confidence and performance from day one.
Bridges performance gaps by enabling micro-coaching moments in the flow of work.
Balances automation with emotional intelligence—ensuring coaching remains empathetic, context-aware, and truly personal.

Plus, we’ll explore how the rise of hybrid and AI-enabled workforces is reshaping coaching expectations—and why leading companies are rethinking how performance conversations happen.

Whether you’re navigating contact center complexity, managing frontline teams, or exploring what’s next for your workforce strategy, this session offers a fresh take on coaching in the AI era.

AI Coaching: Your Path to Simplified, Scaled Personalization

Watch Recording

A live look at how Centrical makes smart coaching scalable—and deeply human

You’ll learn how Centrical:

Helps managers cut through the noise with timely, personalized coaching prompts.
Supports agents with self-driven insights that build confidence and performance from day one.
Bridges performance gaps by enabling micro-coaching moments in the flow of work.
Balances automation with emotional intelligence—ensuring coaching remains empathetic, context-aware, and truly personal.

Plus, we’ll explore how the rise of hybrid and AI-enabled workforces is reshaping coaching expectations—and why leading companies are rethinking how performance conversations happen.

Whether you’re navigating contact center complexity, managing frontline teams, or exploring what’s next for your workforce strategy, this session offers a fresh take on coaching in the AI era.

Speakers

Corey Mustard

Solutions Consultant at Centrical

AI Coaching: Your Path to Simplified, Scaled Personalization

About Centrical

“CX leaders should stop isolating contact centers from other departments. Customer experience is increasingly cross-functional. In 2025, integrating CX insights across the organization will be critical to delivering seamless and cohesive experiences.”

“Knowledge Management: It is not exactly underrated but it will be bigger than what it is in 2025. Vendors are likely to boost R&D investment in knowledge management for contact centers in 2025.”

“Human-centered AI, where AI is used not just to automate and drop money to the bottom line, but used to service up insights to support team members and delight customers. I see generative AI with conversational context and tonal analysis as pretty critical here.”

“The myth that technology/AI is a quickly implemented CX superpower. Companies will realize that we can’t harness a lot of these gains without quality data that is clean and well-organized.”

“By 2025 the buzzword omnichannel may be on its’ last leg.  Customers want their issues resolved quickly and accurately and they would prefer not to need to contact us in multiple channels that we can see at one time.”

“For 2025, the main trend I’m watching is ‘AI agents’—bots powered by AI that are becoming more autonomous. Unlike basic responses, these AI agents can handle end-to-end customer interactions, reducing the need for human intervention. Expect significant developments from vendors.”

“Stop talking about AI. It’s like talking about the internet being a thing. It’s here. The better focus is start thinking about how AI enhances the lives of your team. So stop talking about AI and start doing something about it.”

“AI and CX will drive hyper-personalization, using consumer data to segment customers, deliver key messages, and provide fast, accurate responses. Technologies like chatbots and predictive analytics will close the gap between brands and consumers.”

One myth that will be debunked in 2025?: “Customers are on the edge of their seat waiting to hear what you have to say. We need to learn about what’s important to customers by asking more questions.”