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Guide your Employees to Business Success

Transform how frontline teams perform, coach, learn, and connect through a personalized experience, at scale.

CONTACT CENTER

Empower agents for success

Equip your contact center employees and managers to meet and exceed their targets — including customer satisfaction, first call resolution (FCR), average handle time, and more — with personalized goals, performance-driven microlearning, and continuous, gamification-powered feedback.

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“In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.”

Dee Niles
CONTACT CENTER

  • Centrical clients experience:
  • icons 12% increase in productivity
  • icons 15% increase in CSAT and FCR scores
  • icons 30% reduction in early attrition

Centrical’s platform is one of the most important, top 3 platforms we use at our company right now, it’s as important if not more important than our point of sales system.

Brian Snyder
SALES

SALES

Boost your sales performance

Keep the competitive spirit alive and empower your salespeople to hit their goals with real-time visibility into sales performance, individual and team competitions, and coaching and learning in the flow of work.

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  • Centrical clients experience:
  • icons 3.5x more learning participation
  • icons 12% increase in sales per hour
  • icons 18% increase in average order value
LEARNING & DEVELOPMENT

Deliver personalized learning at scale

Centrical’s AI leverages multiple data sources — real-time performance data, manager feedback, and more — to create personalized, performance-driven learning paths that create measurable business impact from onboarding and beyond.

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“Employees’ engagement in the learning process is amazing.”

Neomie Rothnie
LEARNING & DEVELOPMENT

  • Centrical clients experience:
  • icons Average assessment scores of 90% or higher
  • icons 53% less time spent authoring learning content
  • icons 50% faster onboarding

One Platform. One Experience. Exponential Impact.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Featured resources

The First 90 Days: Using Gamification to Engage and Retain New Contact Center Hires

How can gamified learning and performance can prevent early attrition in the contact center and ensure frontline managers engage new hires?

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2022 Trend Report: The Reality of Contact Center Employee Performance

We surveyed contact center leaders to learn what they are doing to motivate, engage, train, and retain employees, as well as their 2022-2023 top priorities and initiatives. 

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Gamification or Digital Culture: The Future of Engagement in the Contact Center

What digital motivation can do for frontline employees and their managers, from real-time performance management to learning, coaching, and recognition.

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SUCCESS 2022

Discover how leaders of tomorrow will take a bold leap today to drive the highest level of performance by engaging and inspiring every single employee to reach their greatest potential.

Find out more

Guide your employees to business success with Centrical

Request a demo to see how Centrical can help your organization boost employee engagement and increase business performance.

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Guide your employees to business success with Centrical

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