AI-guided frontline employee success
and growth

#1 Gamification-based performance experience platform
for better EX and CX

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See how gamification powers an Employee Performance eXperience

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Drive measurable impact across your organization

The AI-Powered Employee Performance eXperience Platform

Gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up AI-driven learning and coaching to drive continuous improvement.

Personalized microlearning

Guide people with the knowledge and skills they need to succeed. Deliver AI microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps. 

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

See why our customers love us!

Centrical is a gamechanger. Prior to launch, I was stagnant with my performance – stuck at the same level with no real confidence that I could improve. But the introduction of their platform brought new life into my understanding and belief that I could achieve more. I’ve earned more money than ever thought was possible, which has created an enormous impact for my family.”  

Gina, Verizon Cellular Sales Associate

“We leveraged Centrical for a significant cross training initiative for our sales organization and this platform was one of the key drivers of the program’s success. Centrical helped us achieve on time, 100% completion and we received exceptional feedback from users and managers on the learning experience.” 

Kerry Cannon, Operations Manager, Sales Learning & Development, Yahoo! Inc.

“Centrical helped us motivate agents and it creates a feeling of healthy competition. All this enables our operations teams to achieve their KPI goals and meet and exceed client expectations. Over the year, we have documented improvements in several KPIs and across different business units. Since we started working with this team, we have found at least one success story every month.” 

Jaime Parra, Gamification Project Manager, Teleperformance

Featured resources

Performance Consistency Guide

Common frontline challenges such as high error rates, knowledge gaps, fluctuating performance, low morale, and high attrition rates have two things in common: they result in a poor customer experience and are all resolvable by driving consistency within the organization.

Find out more

The 2024 Guide to Gamification

Gamification is more than a buzzword – it is a solid strategy that boosts employee motivation, engagement, and performance. However, driving strong business results requires a firm foundational understanding of gamification, why it is effective, and how to implement a successful program.

Find out more

Game Over – Why most gamification programs fail?

Why 80% of gamification projects fail…and the secret to winning

Find out more

Gamification AI – Everything You Need To Know

Discover how gamification AI revolutionizes user engagement and experience across industries, and learn how your business can leverage this powerful technology

Gamification One-Pager

Gamification One-Pager

Guide your employees to business success with Centrical

See how Centrical can help your organization boost employee engagement and increase business performance.

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Guide your employees to business success with Centrical

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