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Guide your Employees to Business Success

Transform how frontline teams perform, coach, learn, and connect through a personalized experience, at scale.

CONTACT CENTER

Empower agents for success

Equip your contact center employees and managers to meet and exceed their targets — including customer satisfaction, first call resolution (FCR), average handle time, and more — with personalized goals, performance-driven microlearning, and continuous, gamification-powered feedback.

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“In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.”

Dee Niles
CONTACT CENTER

  • Centrical clients experience:
  • icons 12% increase in productivity
  • icons 15% increase in CSAT and FCR scores
  • icons 30% reduction in early attrition

Centrical’s platform is one of the most important, top 3 platforms we use at our company right now, it’s as important if not more important than our point of sales system.

Brian Snyder
SALES

SALES

Boost your sales performance

Keep the competitive spirit alive and empower your salespeople to hit their goals with real-time visibility into sales performance, individual and team competitions, and coaching and learning in the flow of work.

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  • Centrical clients experience:
  • icons 3.5x more learning participation
  • icons 12% increase in sales per hour
  • icons 18% increase in average order value
LEARNING & DEVELOPMENT

Deliver personalized learning at scale

Centrical’s AI leverages multiple data sources — real-time performance data, manager feedback, and more — to create personalized, performance-driven learning paths that create measurable business impact from onboarding and beyond.

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“Employees’ engagement in the learning process is amazing.”

Neomie Rothnie
LEARNING & DEVELOPMENT

  • Centrical clients experience:
  • icons Average assessment scores of 90% or higher
  • icons 53% less time spent authoring learning content
  • icons 50% faster onboarding

One Platform. One Experience. Exponential Impact.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Performance management

Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.

Personalized microlearning

Knowledge is power. Create a culture of continuous learning and improve knowledge retention by delivering adaptive training content in the flow of work.

Augmented coaching

Empower managers to spend more time supporting their teams and less time digging through data with AI-powered coaching that delivers personalized performance insights, guided actions, and feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Advanced gamification

Promote personal progress, connectedness, empowerment, and appreciation to motivate and retain your people with gamification, rewards, recognition, and automated feedback.

Featured resources

11 Ways to Create a Culture of Coaching in the Contact Center

Your contact center employees need their managers to be at their best. This requires performance consistency across teams. Learn how to help managers better coach to drive employee performance and learning.

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The Great Re-Engagement

Whether you call it “The Great Resignation,” “The Big Quit” or “The Big Management Fail,” the story is the same: Millions of employees around the world are quitting. Why are people leaving and how can employers staunch the flow? How can this trend be reversed from resignation to re-engagement? These are questions answered in The Great Re-Engagement, a 360-Degree Look at Work Reimagined.

DOWNLOAD EBOOK

DOWNLOAD EBOOK

SUCCESS 2022

Discover how leaders of tomorrow will take a bold leap today to drive the highest level of performance by engaging and inspiring every single employee to reach their greatest potential.

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Enterprise gamification for contact centers

Gamification is a highly effective mechanism for driving employee engagement, productivity, and proficiency. Read this eBook to learn best practices for successfully implementing gamification in your contact center.

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Guide your employees to business success with Centrical

Request a demo to see how Centrical can help your organization boost employee engagement and increase business performance.

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Guide your employees to business success with Centrical

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