The Al Platform that Guides Frontline Employee Success

Improve productivity and increase customer satisfaction with the all-in-one Performance Experience Platform

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Explore the Performance Experience Platform
Key Features

Everything your team needs, all in one place

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Use Cases

Tailored solutions for every frontline team

Contact Center
Contact Center

Crush customer satisfaction & efficiency goals with Centrical. AI personalizes coaching and development, gamified feedback motivates, & integrated quality management streamlines performance improvement.

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Sales

Boost customer loyalty

Crush customer satisfaction & efficiency goals with Centrical. AI personalizes coaching and development, gamified feedback motivates, & integrated quality management streamlines performance improvement.

12%

Increase in productivity

15%

Increase in CSAT and FCR scores

50%

Reduction in early attrition

In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow.” - Dee Niles, Microsoft

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Contact Center

Crush customer satisfaction & efficiency goals with Centrical. AI personalizes coaching and development, gamified feedback motivates, & integrated quality management streamlines performance improvement.

Sales
Sales

Equip your team with real-time performance insights, personalized coaching, and engaging competitions. Centrical’s AI guidance helps your sales team boost revenue and motivates them to achieve more each day.

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Sales

Increase revenue growth

Equip your team with real-time performance insights, personalized coaching, and engaging competitions. Centrical’s AI guidance helps your sales team boost revenue and motivates them to achieve more each day.

12%

Increase in sales per hour

18%

Increase in average order value

2x

Increase in upselling

“Centrical’s platform is one of the most important, top 3 platforms we use at our company right now, it’s as important if not more important than our point of sales system.“ - Brian Snyder , Cellular Sales

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Sales

Equip your team with real-time performance insights, personalized coaching, and engaging competitions. Centrical’s AI guidance helps your sales team boost revenue and motivates them to achieve more each day.

Learning & Development
Learning & Development

Increase knowledge retention and adapt seamlessly to change. Centrical creates personalized learning paths and delivers engaging, gamified learning to empower your teams to continuously develop the skills they need to thrive.

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Sales

Accelerate ramp up and proficiency

Increase knowledge retention and adapt seamlessly to change. Centrical creates personalized learning paths and delivers engaging, gamified learning to empower your teams to continuously develop the skills they need to thrive.

50%

faster onboarding

90%

Completion rate for voluntary program

53%

Less time spent authoring learning content

“Employees’ engagement in the learning process is amazing.” - Neomie Rothnie, Payoneer

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Learning & Development

Increase knowledge retention and adapt seamlessly to change. Centrical creates personalized learning paths and delivers engaging, gamified learning to empower your teams to continuously develop the skills they need to thrive.

Client Stories

See why customers love us!

Dee Niles

"We wanted to find a solution that would help motivate our agents at a deeper, more meaningful level. One that would get them emotionally engaged to achieve their very best."

Dee Niles

Senior Business Program Director, Microsoft

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Markus Leibundgut

"Using Centrical, we aligned salespeople with company objectives and showed how they would benefit. Our salespeople improved their new product sales because of Centrical’s positive motivation."

Markus Leibundgut

Head of Sales, SwissLife Select

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Jaime Parra

"We leveraged Centrical for a significant cross training initiative for our sales organization and this platform was one of the key drivers of the program’s success. Centrical helped us achieve on time, 100% completion and we received exceptional feedback from users and managers on the learning experience."

Jaime Parra

Gamification Project Manager, Teleperformance

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Resources

Resources to drive your success

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Gamification: A Buyer’s Guide
Gamification: A Buyer’s Guide

Our buyer’s guide helps you start your gamification journey, offering the tools to evaluate platforms and build your business case, including a downloadable evaluation checklist.

Unlocking Employee Engagement and Business Growth
Unlocking Employee Engagement and Business Growth

In this whitepaper, you will learn about the detrimental risks of deprioritizing your employee engagement efforts and how to position your learning and development programs to measure impact and drive value.

The 2024 Guide to Gamification
The 2024 Guide to Gamification

Gamification is an increasingly popular strategy gaining traction across organizational types and industries. While gamification is an effective tool for employee motivation, engagement, productivity, and performance, it must be implemented thoughtfully to deliver consistent results over the long term.

Guide your employees to business success with Centrical

See how Centrical can help your organization boost employee engagement and increase business performance.

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