Technical Support Specialist (Spanish/English) Speaking
Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, London, Melbourne and Israel.
Customer Success
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.
We are looking for an ambitious customer support representative to join our Customer Success team. The position puts you at the front line of customer technical support – You will be in charge of managing the support work (analyze and prioritize), handling complicated troubleshooting scenarios and escalated tickets.
Requirements:
- Experience working with SQL
- Excellent time management skills
- Eager to learn with effective self-learning skills
- Proactive and accountable
- Enthusiastic self-starter
- Thrives in a collaborative team-based environment
- Strong attention to detail
- Experience communicating and coordinating with internal departments.
- Strong problem solving and analytical skills as well as written and oral communication skills.
- Works well in a dynamic fast paced work environment.
- Spanish/English Bilingual Speaker – A MUST
Compensation: The salary for this position is in the range of $60,000-$90,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.