Gamification or Digital Culture: The Future of Engagement in the Contact Center

What digital motivation can do for frontline employees and their managers, from real-time performance management to learning, coaching, and recognition. 

Get the EBook

Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency, and engagement. These activities can form a new digital culture, provide emotional engagement and improve performance, creating a sense of connectedness and choice at work. 

What you will learn:

  • Digital culture and how it is fostered through digital motivation 
  • Intrinsic and extrinsic motivation and their impact  
  • Modern gamification for frontline employees: a fitness tracker for work 
  • Adding microlearning to create a sense of mastery 
  • Driving managers to become better coaches 

Request a Free Demo