Demo: Building High Performing Frontline Teams Using Gamification and AI-Driven Coaching

Keeping agents connected with their team and manager in hybrid contact centers is critical to ensuring performance consistency. But maintaining the pulse of your remote workforce, coaching, and keeping agents focused on the right goals and motivated to perform daily is a challenge. Join the webinar to learn how leading contact centers are rising to the challenge using gamification and AI-driven coaching to guide employees and teams to success, from anywhere.  

What we will cover: 

Motivate agents with:   

  • Actionable performance metrics  
  • Individual and team competitions 

Transform frontline managers into coaches with: 

  • Scheduled and continuous coaching  
  • Guided coaching actions (the new water-cooler conversation)

Empower your agents with AI-driven learning, including:  

  • Real-time learning nudges  
  • Social knowledge sharing  

Demo: Building High Performing Frontline Teams Using Gamification and AI-Driven Coaching

Register for the Live Demo

August 11th 2022, 12pm AEDT / 9 AM SGT

Keeping agents connected with their team and manager in hybrid contact centers is critical to ensuring performance consistency. But maintaining the pulse of your remote workforce, coaching, and keeping agents focused on the right goals and motivated to perform daily is a challenge. Join the webinar to learn how leading contact centers are rising to the challenge using gamification and AI-driven coaching to guide employees and teams to success, from anywhere.  

What we will cover: 

Motivate agents with:   

  • Actionable performance metrics  
  • Individual and team competitions 

Transform frontline managers into coaches with: 

  • Scheduled and continuous coaching  
  • Guided coaching actions (the new water-cooler conversation)

Empower your agents with AI-driven learning, including:  

  • Real-time learning nudges  
  • Social knowledge sharing  
Speakers
Luke Jamieson
Top 25 Global CX / EX Thought Leader

Save your seat Thursday, August 11th | 12pm AEDT/9am SGT 

Register Now